Need help installing, configuring, or troubleshooting? Select this to request assistance.
{"xsrfToken":"f31f39cebf9dc1f6bc7083f282879c944d926f75_lout","branding":{"id":"17","key":"iwpsd","name":"IntellyWP Service Desk","portalBaseUrl":"/servicedesk/customer/portal/17","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/17/29","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#005b8a","headerLinkHoverBGColor":"#005b8a","headerBadgeColor":"#005b8a"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Data443® Service Desk","sharedPortalName":"Data443® Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"fi-FI":{"localeDisplayName":"Finnish (Finland)"},"en-US":{"helpCenterTitle":"Welcome to the Data443® Service Desk","sharedPortalName":"Data443® Help Center","localeDisplayName":"English (United States)"},"no-NO":{"localeDisplayName":"Norwegian (Norway)"},"zh-CN":{"localeDisplayName":"Chinese (China)"},"is-IS":{"localeDisplayName":"Icelandic (Iceland)"},"nl-NL":{"localeDisplayName":"Dutch (Netherlands)"},"cs-CZ":{"localeDisplayName":"Czech (Czechia)"},"ja-JP":{"localeDisplayName":"Japanese (Japan)"},"hu-HU":{"localeDisplayName":"Hungarian (Hungary)"},"de-DE":{"localeDisplayName":"German (Germany)"},"ko-KR":{"localeDisplayName":"Korean (South Korea)"},"pt-BR":{"localeDisplayName":"Portuguese (Brazil)"},"sk-SK":{"localeDisplayName":"Slovak (Slovakia)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"it-IT":{"helpCenterTitle":"Benvenuto nel Centro assistenza","sharedPortalName":"Centro assistenza","localeDisplayName":"Italian (Italy)"},"ru-RU":{"helpCenterTitle":"Добро пожаловать на Центр поддержки","sharedPortalName":"Центр поддержки","localeDisplayName":"Russian (Russia)"},"pl-PL":{"localeDisplayName":"Polish (Poland)"},"pt-PT":{"localeDisplayName":"Portuguese (Portugal)"},"ro-RO":{"localeDisplayName":"Romanian (Romania)"},"sv-SE":{"localeDisplayName":"Swedish (Sweden)"},"da-DK":{"localeDisplayName":"Danish (Denmark)"},"et-EE":{"localeDisplayName":"Estonian (Estonia)"},"en-UK":{"localeDisplayName":"English (UK)"},"fr-FR":{"localeDisplayName":"French (France)"},"vi-VN":{"localeDisplayName":"Vietnamese (Vietnam)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/5f3cbabe-7f4a-4984-92b2-90d4d90ba15d/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4ZjFlMzY4OC05NWM5LTRlYWQtYTg2Ni1hZmM5ZTExMThkMWQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjVmM2NiYWJlLTdmNGEtNDk4NC05MmIyLTkwZDRkOTBiYTE1ZCI6WyJyZWFkIl19LCJleHAiOjE3NDk5NzU5MzIsIm5iZiI6MTc0OTk3NTMzMn0.-OIgD1rTnXWLwidtAZHLdnZKRFWTdyUcdO3VO3vBI8Q&client=8f1e3688-95c9-4ead-a866-afc9e1118d1d&height=300&mode=fit","bannerMediaApiFileId":"5f3cbabe-7f4a-4984-92b2-90d4d90ba15d","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"17","key":"iwpsd","projectId":10051,"serviceDeskId":17,"name":"IntellyWP Service Desk","description":"<p>Welcome! You can raise an <a href=\"https://intellywp.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">IntellyWP</a> Support request from the options provided.</p>\n<p><a href=\"https://data443.atlassian.net/servicedesk/customer/portal/17/article/947453995\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Click here for online Documentation</a></p>","portalBaseUrl":"/servicedesk/customer/portal/17","reqTypes":[{"id":"174","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10483,"iconUrl":"https://data443.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[41],"key":""},{"id":"178","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10476,"iconUrl":"https://data443.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[41],"key":""},{"id":"180","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10498,"iconUrl":"https://data443.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[41],"key":""},{"id":"173","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10472,"iconUrl":"https://data443.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[41],"key":""},{"id":"177","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://data443.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"184","name":"Evergreen Countdown Timer","descriptionHtml":"","callToAction":"Evergreen Countdown Timer","introHtml":"","icon":10594,"iconUrl":"https://data443.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10594","groups":[],"key":""},{"id":"182","name":"Inline Related Posts","descriptionHtml":"","callToAction":"Inline Related Posts","introHtml":"","icon":10594,"iconUrl":"https://data443.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10594","groups":[],"key":""},{"id":"176","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10466,"iconUrl":"https://data443.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[],"key":""},{"id":"186","name":"Posts Footer Manager","descriptionHtml":"","callToAction":"Posts Footer Manager","introHtml":"","icon":10594,"iconUrl":"https://data443.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10594","groups":[],"key":""},{"id":"175","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10491,"iconUrl":"https://data443.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[],"key":""},{"id":"181","name":"Question about Inline Related Posts plugin","descriptionHtml":"","callToAction":"Question about Inline Related Posts plugin","introHtml":"<p>If you have a question about the Inline Related Posts plugin, raise it here.</p>","icon":10491,"iconUrl":"https://data443.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[],"key":""},{"id":"179","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10511,"iconUrl":"https://data443.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"183","name":"Tracking Code Manager","descriptionHtml":"","callToAction":"Tracking Code Manager","introHtml":"","icon":10594,"iconUrl":"https://data443.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10594","groups":[],"key":""},{"id":"185","name":"Welcome Bar","descriptionHtml":"","callToAction":"Welcome Bar","introHtml":"","icon":10594,"iconUrl":"https://data443.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10594","groups":[],"key":""}],"reqGroups":[{"id":41,"name":"General"}],"orderMapping":{"42":[181],"41":[173,174,178,180]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"e64bc3a2-a977-3676-bc06-0c6d3bb8a89d","appLinkName":"System Confluence","appLinkUrl":"https://data443.atlassian.net/wiki","spaceKey":"IWPSD","spaceName":"IntellyWP Service Desk","spaceUrl":"https://data443.atlassian.net/wiki/spaces/IWPSD","isServer":false},"labels":[],"projectKey":"IWPSD","serviceDeskId":17,"kbLinkDomainURLs":["https://data443.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":17,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"IWPSD","userLanguageHeader":"**KNOWN IntellyWP License ISSUE**","userLanguageMessageWiki":"<p>Are you experiencing a license issue? If so, follow these simple steps to 'reset' - you will not lose any of your data. If you are still having issues after performing this step, open a ticket below. <br> <a href=\"https://data443.atlassian.net/servicedesk/customer/portal/17/article/1004437516\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">https://data443.atlassian.net/servicedesk/customer/portal/17/article/1004437516</a></p>","defaultLanguageHeader":"**KNOWN IntellyWP License ISSUE**","defaultLanguageMessage":"Are you experiencing a license issue? If so, follow these simple steps to 'reset' - you will not lose any of your data. If you are still having issues after performing this step, open a ticket below. \nhttps://data443.atlassian.net/servicedesk/customer/portal/17/article/1004437516","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4ZjFlMzY4OC05NWM5LTRlYWQtYTg2Ni1hZmM5ZTExMThkMWQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA1MSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3NDk5NzY1MzIsIm5iZiI6MTc0OTk3NTMzMn0.Hkd8x7gCdae4SaFIQvRHLMm2MNno4TRa711raMbNk-A","targetCollection":"upload-project-10051","endpointUrl":"https://api.media.atlassian.com","clientId":"8f1e3688-95c9-4ead-a866-afc9e1118d1d","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":173,"projectId":10051,"form":{"name":"Technical support","descriptionHtml":"","callToAction":"Technical support","intro":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","instructions":"","icon":10472,"iconUrl":"https://data443.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"multiselect","jiraFieldType":"components","fieldId":"components","fieldConfigId":"","label":"Which Plugin?","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10171","label":"Evergreen Countdown Timer","selected":false,"children":[]},{"value":"10298","label":"GDPR","selected":false,"children":[]},{"value":"10151","label":"Inline Related Posts","selected":false,"children":[]},{"value":"10172","label":"Posts Footer Manager","selected":false,"children":[]},{"value":"10152","label":"Tracking Code Manager","selected":false,"children":[]},{"value":"10173","label":"Welcome Bar","selected":false,"children":[]}]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/17/create/173","requestValidateBaseUrl":"/servicedesk/customer/portal/17/validate/173","calendarParams":{"firstDay":0,"date":"2025-06-15T04:15:32-0400","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"e64bc3a2-a977-3676-bc06-0c6d3bb8a89d","appLinkName":"System Confluence","appLinkUrl":"https://data443.atlassian.net/wiki","spaceKey":"IWPSD","spaceName":"IntellyWP Service Desk","spaceUrl":"https://data443.atlassian.net/wiki/spaces/IWPSD","isServer":false},"labels":[],"projectKey":"IWPSD","serviceDeskId":17,"kbLinkDomainURLs":["https://data443.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4ZjFlMzY4OC05NWM5LTRlYWQtYTg2Ni1hZmM5ZTExMThkMWQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA1MSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3NDk5NzY1MzIsIm5iZiI6MTc0OTk3NTMzMn0.Hkd8x7gCdae4SaFIQvRHLMm2MNno4TRa711raMbNk-A","targetCollection":"upload-project-10051","endpointUrl":"https://api.media.atlassian.com","clientId":"8f1e3688-95c9-4ead-a866-afc9e1118d1d","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}