You can raise a support request using the options provided below.
Or you can call us directly during normal business hours (M-F 9am to 5pm EST) at: 855-DATA-443 (855-328-2443) or 919-526-1070 Option 2.
__________________________________
Technical Support
Need help installing, configuring, or troubleshooting? Select this to request assistance.
{"xsrfToken":"054c1b58724e28178e3acf157c1d5b0aab687a5f_lout","branding":{"id":"20","key":"rrmsd","name":"Ransomware Recovery Manager (SmartShield) Service Desk","portalBaseUrl":"/servicedesk/customer/portal/20","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/20/37","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#005785","headerLinkHoverBGColor":"#005785","headerBadgeColor":"#005785"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Data443® Service Desk","sharedPortalName":"Data443® Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"fi-FI":{"localeDisplayName":"Finnish (Finland)"},"en-US":{"helpCenterTitle":"Welcome to the Data443® Service Desk","sharedPortalName":"Data443® Help Center","localeDisplayName":"English (United States)"},"no-NO":{"localeDisplayName":"Norwegian (Norway)"},"zh-CN":{"localeDisplayName":"Chinese (China)"},"is-IS":{"localeDisplayName":"Icelandic (Iceland)"},"nl-NL":{"localeDisplayName":"Dutch (Netherlands)"},"cs-CZ":{"localeDisplayName":"Czech (Czechia)"},"ja-JP":{"localeDisplayName":"Japanese (Japan)"},"hu-HU":{"localeDisplayName":"Hungarian (Hungary)"},"de-DE":{"localeDisplayName":"German (Germany)"},"ko-KR":{"localeDisplayName":"Korean (South Korea)"},"pt-BR":{"localeDisplayName":"Portuguese (Brazil)"},"sk-SK":{"localeDisplayName":"Slovak (Slovakia)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"it-IT":{"helpCenterTitle":"Benvenuto nel Centro assistenza","sharedPortalName":"Centro assistenza","localeDisplayName":"Italian (Italy)"},"ru-RU":{"helpCenterTitle":"Добро пожаловать на Центр поддержки","sharedPortalName":"Центр поддержки","localeDisplayName":"Russian (Russia)"},"pl-PL":{"localeDisplayName":"Polish (Poland)"},"pt-PT":{"localeDisplayName":"Portuguese (Portugal)"},"ro-RO":{"localeDisplayName":"Romanian (Romania)"},"sv-SE":{"localeDisplayName":"Swedish (Sweden)"},"da-DK":{"localeDisplayName":"Danish (Denmark)"},"et-EE":{"localeDisplayName":"Estonian (Estonia)"},"en-UK":{"localeDisplayName":"English (UK)"},"fr-FR":{"localeDisplayName":"French (France)"},"vi-VN":{"localeDisplayName":"Vietnamese (Vietnam)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/5f3cbabe-7f4a-4984-92b2-90d4d90ba15d/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4ZjFlMzY4OC05NWM5LTRlYWQtYTg2Ni1hZmM5ZTExMThkMWQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjVmM2NiYWJlLTdmNGEtNDk4NC05MmIyLTkwZDRkOTBiYTE1ZCI6WyJyZWFkIl19LCJleHAiOjE3NDk5NzQzNjUsIm5iZiI6MTc0OTk3Mzc2NX0.ySiLIfiHavQfb04IJnTfdx_sBvQ0yej7JtX0s6qEJvo&client=8f1e3688-95c9-4ead-a866-afc9e1118d1d&height=300&mode=fit","bannerMediaApiFileId":"5f3cbabe-7f4a-4984-92b2-90d4d90ba15d","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"20","key":"rrmsd","projectId":10063,"serviceDeskId":20,"name":"Ransomware Recovery Manager (SmartShield) Service Desk","description":"<p>Welcome! You can reach out to our service desk or check out our online documentation.</p>\n<p><a href=\"https://data443.atlassian.net/servicedesk/customer/portal/20/article/2278817793\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Click here for online Documentation on Enterprise Edition</a></p>\n<p><a href=\"https://data443.atlassian.net/servicedesk/customer/portal/20/article/2750414899\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Click here for online Documentation on Home Edition </a></p>\n<p>You can raise a support request using the options provided below.</p>\n<p>Or you can call us directly during normal business hours (M-F 9am to 5pm EST) at: <br> 855-DATA-443 (855-328-2443) or 919-526-1070 Option 2.</p>\n<p>__________________________________</p>","portalBaseUrl":"/servicedesk/customer/portal/20","reqTypes":[{"id":"206","name":"Bug","descriptionHtml":"","callToAction":"Bug","introHtml":"<p>If you encounter a bug with our product, raise a bug report here.</p>","icon":10475,"iconUrl":"https://data443.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10475","groups":[48],"key":""},{"id":"211","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10483,"iconUrl":"https://data443.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[48],"key":""},{"id":"212","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10498,"iconUrl":"https://data443.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[48],"key":""},{"id":"210","name":"Technical Support","descriptionHtml":"","callToAction":"Technical Support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10472,"iconUrl":"https://data443.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[48],"key":""},{"id":"208","name":"Custom iOS App Refresh","descriptionHtml":"","callToAction":"Custom iOS App Refresh","introHtml":"","icon":10458,"iconUrl":"https://data443.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"207","name":"Email Requests","descriptionHtml":"","callToAction":"Email Requests","introHtml":"<p>Emailed Service Requests</p>","icon":10492,"iconUrl":"https://data443.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"205","name":"New Customer Setup","descriptionHtml":"<p>Please provide your name, email and phone number in the description.</p>","callToAction":"New Customer Setup","introHtml":"<p>Request to setup new service</p>","icon":10467,"iconUrl":"https://data443.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[],"key":""},{"id":"209","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10491,"iconUrl":"https://data443.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[],"key":""}],"reqGroups":[{"id":48,"name":"General"}],"orderMapping":{"48":[210,211,206,212]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"e64bc3a2-a977-3676-bc06-0c6d3bb8a89d","appLinkName":"System Confluence","appLinkUrl":"https://data443.atlassian.net/wiki","spaceKey":"RRM","spaceName":"Ransomware Recovery Manager KB","spaceUrl":"https://data443.atlassian.net/wiki/spaces/RRM","isServer":false},"labels":[],"projectKey":"RRMSD","serviceDeskId":20,"kbLinkDomainURLs":["https://data443.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":20,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"RRMSD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4ZjFlMzY4OC05NWM5LTRlYWQtYTg2Ni1hZmM5ZTExMThkMWQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA2MyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDk5NzQ5NjUsIm5iZiI6MTc0OTk3Mzc2NX0.a8eLYEcXoVWuDreNXfEELEG9Qh8zKnEtFfyX5CBAq0g","targetCollection":"upload-project-10063","endpointUrl":"https://api.media.atlassian.com","clientId":"8f1e3688-95c9-4ead-a866-afc9e1118d1d","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":210,"projectId":10063,"form":{"name":"Technical Support","descriptionHtml":"","callToAction":"Technical Support","intro":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","instructions":"","icon":10472,"iconUrl":"https://data443.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"multiselect","jiraFieldType":"components","fieldId":"components","fieldConfigId":"","label":"Components","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10202","label":"Energy Saver","selected":false,"children":[]},{"value":"10207","label":"Kure","selected":false,"children":[]},{"value":"10277","label":"RRM","selected":false,"children":[]},{"value":"10199","label":"SmartControl Resource Manager","selected":false,"children":[]},{"value":"10200","label":"SmartShield","selected":false,"children":[]},{"value":"10203","label":"V-Control","selected":false,"children":[]}]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/20/create/210","requestValidateBaseUrl":"/servicedesk/customer/portal/20/validate/210","calendarParams":{"firstDay":0,"date":"2025-06-15T03:49:25-0400","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"e64bc3a2-a977-3676-bc06-0c6d3bb8a89d","appLinkName":"System Confluence","appLinkUrl":"https://data443.atlassian.net/wiki","spaceKey":"RRM","spaceName":"Ransomware Recovery Manager KB","spaceUrl":"https://data443.atlassian.net/wiki/spaces/RRM","isServer":false},"labels":[],"projectKey":"RRMSD","serviceDeskId":20,"kbLinkDomainURLs":["https://data443.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4ZjFlMzY4OC05NWM5LTRlYWQtYTg2Ni1hZmM5ZTExMThkMWQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA2MyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDk5NzQ5NjUsIm5iZiI6MTc0OTk3Mzc2NX0.a8eLYEcXoVWuDreNXfEELEG9Qh8zKnEtFfyX5CBAq0g","targetCollection":"upload-project-10063","endpointUrl":"https://api.media.atlassian.com","clientId":"8f1e3688-95c9-4ead-a866-afc9e1118d1d","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}