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What if a user deletes their account before I have processed their order?

What if a user deletes their account before I have processed their order?

Owned by Heather Hartman (Unlicensed)
Last updated: Oct 16, 2019

Disclaimer

This article is written in collaboration with a law agency. However, it is intended for general information purposes only. It does not constitute a client-attorney relationship or personalized legal advice.

If a customer orders something from you, you enter into a contract with them. For fulfilling that contract, you need to process their personal data. This means that you can keep the data you need for fulfilling the order. However, if a customer requests deleting their data, you should do so after the order is processed.

However, in many countries, you are obliged to keep order/invoice data even after fulfilling an order. See this article for more details.