Upgrading or Migrating Smart Control Resource Manager (SCRM)

If upgrade is including New Devices/Laptops, BitLocker will need to be set to off.

Open CMD in Administrator mode and enter this command: manage-bde -status

If the status in 100% encrypted

Turn-off Bitlocker via CLI: manage-bde -off C:

Note: Reboot the computer if the issue persist uninstall RRM and reboot

Wizard Installer for RRMSD

1. Download the version 2.6.0 / 2.5.0.235

2. Open the SCRM folder

3. You’ll see several folders select folder 2.6.0 / 2.5.0.235

4. You’ll see two download options, Select → Smart Control v2.6.0 exe

Open

Select Next

End User License Agreement -> Select Next after accepting the terms.

Open

Select Next

Steps for Upgrading SCRM

This upgrade should take between 15-20 minutes to complete

1. Launch SCRM

2. Right Click on the IP address set for SCRM located in the left pane at the very top

   1. By default this IP address is set to 127.0.0.1 during installation of SCRM

3. Select License Summary

4. Select License Key

5. Copy the license key seen here and save it somewhere safe that can be accessed again after uninstalling the current version of SCRM

6. Next select File

7. Then Select Import/Export Data

8. Check all boxes that appear on the pop up window

9. Then select Export

   1. This will open file explorer for you to save the export somewhere easily accessible

10. After the export completes close SCRM

11. Go to the control panel and uninstall Smart Control

12. Once the un-installation completes be sure to have your SCRM license key ready

13. Run the installer for the latest version of SCRM and be sure to enter your license key in when prompted

14. After you complete the installation you will then need to repeat steps 6-8

15. This time however instead of selecting Export you will select Import

    1. This will open file explorer where you will select the export file we just created in step 9

16. Once the import completes you will need to reboot the device that SCRM was just installed on

Moving SCRM to a new device

You will need to submit a support ticket and have us complete a Database Reset on the license key your SCRM is using so plan ahead if you are looking to migrate to a new device.

1. Launch SCRM

2. Right Click on the IP address set for SCRM located in the left pane at the very top

   1. By default this IP address is set to 127.0.0.1 during installation of SCRM

3. Select License Summary

4. Select License Key

5. Copy the license key seen here and save it somewhere safe that can be accessed again after uninstalling the current version of SCRM

6. Submit a support ticket requesting a “Database Reset” to be performed on the license key you just copied

7. After our Support team has reset your license key you can proceed to step 6

8. Next select File

9. Then Select Import/Export Data

10. Check all boxes that appear on the pop up window

11. Then select Export

    1. This will open file explorer for you to save the export somewhere easily accessible by the new device

12. After the export completes close SCRM

13. Go to the control panel on the device with SCRM currently installed and uninstall it

14. Once the un-installation completes go to the new device and proceed to step 13

15. Run the installer for the latest version of SCRM and be sure to enter your license key in when prompted

16. After you complete the installation you will then need to repeat steps 8-10

17. This time however instead of selecting Export you will select Import

    1. This will open file explorer where you will select the export file we just created in step 11

18. Once the import completes you will need to reboot the device that SCRM was just installed on

19. After it comes back up all devices should reconnect appropriately and you have completed your migration!